Surface Pen Slim 2: Your Guide to Deliveries, Damaged Products, and More

As a customer of the Surface Pen Slim 2, you're likely eager to get your hands on this sleek and powerful writing instrument. But what happens when you receive a damaged product? Or if there's an issue with delivery? In this article, we'll walk you through the process of reporting damaged goods, tracking your order, and understanding our delivery policies.

Reporting Damaged Products

In the unfortunate event that you receive a damaged Surface Pen Slim 2, please notify us within 24 hours of receiving the product. You can do so by contacting our customer service team on 0860 011 700 or via email. Our dedicated support staff will work with you to resolve the issue as quickly as possible.

Damaged, Faulty, or Incorrectly Delivered Items

If your Surface Pen Slim 2 arrives damaged, faulty, or is incorrectly delivered, we'll work to reschedule delivery at a time that suits you best. In some cases, this may not be possible due to unforeseen circumstances, but we'll always keep you informed and do our best to resolve the issue.

Delivery Options

We understand that flexibility is key when it comes to receiving your Surface Pen Slim 2. Our standard delivery service operates from Monday to Friday between 08h00 and 17h00, with deliveries made to both business and residential addresses. In certain cases, deliveries may take longer due to the distance between our dispatch point and your location.

Delivery Charges

The cost of delivering your Surface Pen Slim 2 is determined by the value of your order. This means that larger orders will incur a higher delivery charge, while smaller orders will be charged accordingly. Please note that delivery charges are non-negotiable and will be calculated automatically at checkout.

Pre-Orders and Extended Delivery Lead Times

For pre-orders, we understand that waiting can be frustrating. Rest assured that our supplier has communicated extended delivery lead times for these products, which will be reflected on the product page. In some cases, this may result in a delay of up to 24 hours for shipments to outlying areas.

At 'Brand Name', we're committed to providing you with an exceptional customer experience. Whether you're looking to report a damaged product or track your order, our dedicated support team is here to help. With our standard delivery service operating from Monday to Friday, and extended delivery lead times for pre-orders, you can trust that your Surface Pen Slim 2 will arrive safely and efficiently.

Order now and take advantage of our competitive pricing and reliable shipping options. If you have any questions or concerns, don't hesitate to get in touch with our customer service team. We're here to help you experience the best possible outcome with your Surface Pen Slim 2 purchase.

Surface pen slim 2